Cancellation Policy – Individual reservations

Cancellation policy are under the terms of the Versailles Tourist Information’s General conditions of sale, from which the following articles are extracted :
Article 10 - Change of reservations
In order to be taken into account, the Customer must inform the Versailles Tourist Information Center of any modifications made by the Customer to a reservation using one of the following methods:
  • ‐ Telephone: +33 (0)1 39 24 88 88 followed by a written confirmation
  • ‐ E-mail:
  • ‐ Post: Versailles Tourist Information Center– 1 bis rue du Jeu de Paume – 78000 Versailles
The modification of a reservation shall not in any case contradict or subtract from the cancellation procedures set out in section 11.

Article 11 - Cancellation
11-3     For tourist activity reservations
Any request for cancellation or modification made by Customers may give rise to the following penalties:
‐ Cancellation at least 7 calendar days before the activity date: full refund of the amount paid
‐ Cancellation less than 6 calendar days before the activity date: no refund will be made
In the event that Customers fail to arrive at the date and time of the activity, the Customer shall not be entitled to claim any refund.

Article 12 - Cancellation by the Tourist Information Center
When the Versailles Tourist Information Center cancels the activity before it begins, the Tourist Information Center must inform the Customer in writing. The Tourist Information Center may suggest postponing the visit. If Customers reject this offer, they shall be immediately refunded without penalty for the full amount paid, without prejudice to any recourse to seek compensation for any damages suffered.