Frequently Asked Questions at the Tourist Office

Our team of advisors has responded to the most frequently asked questions below, in preparation for your visit to Versailles.
 

Questions about the Palace of Versailles
Is it possible to enter the Palace of Versailles and the gardens with a dog?

  • No, it is not possible to enter the Palace of Versailles with a dog, nor in the gardens. However, you can access the Park with a dog on a leash. You will need to enter through the Grille de la Reine or the Grille des Matelots.

Is it possible to leave luggage at the Palace of Versailles?

  • There is a luggage storage at the Palace, but only cabin-sized luggage can be accepted. For any other items, we recommend the Nannybag app, where you will find places to store your luggage in Versailles. It's also possible to store your bags at Captain Repair, in the Galerie des Manèges (next to the Tourist Office).

Is there a ticket for children?

  • Booking a free ticket is strongly encouraged. However, the gardens are paid during the Grandes Eaux Musicales and the Jardins Musicaux:
    • Grandes Eaux Musicales: €9.00 reduced rate
    • Jardins Musicaux: €9.00 reduced rate
    • Free: from 0 to 5 years old

Are the gardens of the Palace open on Mondays?

  • Yes, although the Palace and the Trianon Estate are closed, the gardens of the Palace as well as the park are accessible for free.

On which days are the gardens free? And why are they paid? What is the price?

  • From the end of March to the end of October: The gardens are free only on Mondays.
  • From early November to the end of March: The gardens are free every day.

Are the gardens of the Palace of Versailles open on May 1st?

  • The entire domain of the Palace of Versailles is closed on May 1st, including the gardens.

What are the conditions for free admission to the Palace of Versailles, the Trianon Estate, and the Gardens?

  • In the most common cases, the Palace and the Trianon Estate are free for all under 18, EU citizens under 26, job seekers, and people with disabilities and their companion. However, there are many other cases of free admission. To see if you qualify for free admission, we invite you to consult this document: Exonerations Document.

Regarding the Gardens, they are free for children from 0 to 5 years old, individuals holding the Château Versailles Spectacles subscription cards, and those with the 1-year Solo or Duo Versailles card and the Société Amis de Versailles. Proof of eligibility is required and will be asked for at the different entrances.

What are the days and hours of operation for the gardens of the Palace of Versailles?

  • In low season, the gardens are open from 8:00 AM to 6:00 PM (last admission at 5:30 PM).
  • In high season, they are open from 8:00 AM to 8:30 PM (last admission at 8:00 PM).
    They are open every day except May 1st.

What are the prices for the Palace of Versailles and the Gardens?

  • The prices are as follows:
    • Palace of Versailles: €21.50
    • Gardens:
      • Grandes Eaux Musicales: €10.00 full price, €9.00 reduced rate
      • Jardins Musicaux: €10.00 full price, €9.00 reduced rate
Can I buy the Paris Museum Pass at the Tourist Office? 

The Paris Museum Pass is not available from the Tourist Office. It is available online or at partner sales outlets (list available on the Paris Museum Pass website).

Can I buy a 1-year Versailles pass at the Tourist Office? 

The Tourist Office does not sell the 1-Year Pass to Versailles. It can be purchased directly from the Château de Versailles.
 

Questions about the shows at the Palace of Versailles

Do I need to book well in advance for the Grandes Eaux Musicales? Is there a limited number of seats?

  • Since the Grandes Eaux Musicales take place in the Gardens of the Palace, no, there is no limited number; therefore, there is no obligation to book well in advance.

Questions about the City of Versailles

Where can I find a currency exchange in Versailles?

  • You can find a currency exchange in Versailles. It is Godot & Fils located at 26 Avenue de Saint Cloud, open Monday to Friday from 9:30 AM to 6:00 PM.

Do you organize tours with greeters?

Where can I find public restrooms?

  • You will find public restrooms in various locations in the city: Gare de Versailles Chantiers, Avenue de l'Europe, in front of the Château Rive-Gauche station, and at the place du Marché.

Where can I find Wi-Fi?

  • You will find Wi-Fi at all the train stations in the city. If you are visiting the Palace of Versailles, you can connect in the courtyard of the palace as well as at the entrance to the gardens.

Where can I park my motorhome?

  • During the day, you can park your motorhome at the Parking de l'Europe. However, you cannot stay overnight, and you will need to go to the Camping Huttopia located at 31 rue Berthelot in Versailles.

Where can we rent bicycles? What is the price?

  • The Tourist Office located at place du Maréchal Lyautey (across from the RERC Versailles Château Rive Gauche station) offers a bicycle rental service for half a day, a full day, and multiple days. Bicycle rentals are also available in the park of the Palace of Versailles.

Are there guided tours of the Salle du Jeu de Paume?

  • Yes, they can be booked on the website of the Palace of Versailles and the Versailles Grand Parc Tourist Office.

Is there a municipal campsite in Versailles?

  • No, there is only one campsite in Versailles: Huttopia. You can contact them to learn about the different types of accommodations offered as well as the rates.

How to get to Versailles from Paris?

  • There are three train stations in Versailles:
    • Versailles Rive Droite station which departs from Paris Saint-Lazare
    • Versailles Chantiers station which departs from Paris Montparnasse
    • Versailles Château Rive Gauche station served by the RER C which passes through several Parisian stations (Eiffel Tower, Invalides, Saint Michel, Austerlitz...)

Are there family-friendly guided tours in the city of Versailles?

  • Many guided tours can be interesting for families. Don’t hesitate to refer to our conference visit program to know the days and times of these tours.
    Discover the brochure here.