Quality Approach

Our commitments

Our quality policy is based on a commitment from both the management and staff to provide services that meet clients' current and future expectations in terms of welcome and service quality.
The Versailles Granc Parc Tourism and Convention Bureau was awarded the Qualité Tourisme Brand in 2015 which was renewed in 2021. 

We are commited to:

- Ensuring a quality welcome
  • Warm, polite and efficient welcome at all time
  • Trilingual staff continuously trained on tourist attractions and facilities
  • Opening hours best suited to your needs
  • Your comments and suggestions are taken into account in order to improve our services
  • Reception area adapted to all types of disability
- Providing reliable information
  • Regularly updated information
  • Regularly updated trilingual website
  • Regularly updated documentation: city maps and guides available in 3 languages
  • Regularly updated information screens: exhibitions, shows, guided tours, ...
  • Tourist documentation for the whole area
- Providing various services
  • Ticket sale for the Palace, the Equestrian Academy, Museums in Versailles Grand Parc.
  • Guided tours, bike rental
  • Organisation of all-inclusive stays
  • Gift shop
If you too would like to obtain the Quality Tourism Mark, please contact Quentin Cognioul, our Quality referent at the Office, at the following address: qcognioul@ot-versailles.fr

What is the label Qualité Tourisme (Quality Tourism)?

Since 2005, the Quality Tourism label has been awarded to Tourist Information Offices who engage in a high-quality approach at a national level to ensure visitor satisfaction. All sectors that welcome visitors are included: hotels, tourist accommodations, campsites, restaurants, cafés and brasseries, travel agencies, local attractions and cultural activities.
It provides visitors with an identifiable label to help them choose establishments with confidence that they provide high-quality services guaranteed by the French state.

The Quality Tourism label:

  • Provides visitors with a guarantee about the quality of welcome and services on offer
  • Boosts the image of the profession and the Tourist Information Office
  • Mobilises and encourages professionals to provide high-quality service
  • Supports the profession in improving the quality of its services
  • Encourages improvements and better performance in the organisation

What is the Category I classification?

The national classification of Tourist Information Offices ensures consistency and homogeneity in all services offered by the Tourist Information Offices to visitors of holiday destinations across France.
This classification, set up by the Ministry of French Tourism, consists of 2 categories from the highest - Category I - to Category II.
A Category I Tourist Information Office develops a national and international promotion policy, offers various services and carries out commercial activities of such a nature that it can generate its own resources.
The Versailles Granc Parc Tourism and Convention Bureau was classified in Category I on December 20, 2017. This distinction is issued by the State for 5 years, and is a guarantee of welcome and service quality.