Sustainable developement

We welcome you with quality service, while minimizing our impact on the environment.

As we want you to spend the best time in Versailles, we strive to offer you a service that meets your expectations and contributes to the improvement of all services offered on the destination.

Hospitality, our most important business

Welcome the visitor in a neat, comfortable, friendly and environmentally friendly space


- By offering a spacious reception area, heated or air conditioned according to the seasons;
- By facilitating access to all of our services by appropriate signage;
- By offering furniture to sit, to consult leaflets and enjoy free wifi access.


We guarantee a quality welcoming, adapted to each type of clientele, in at least three foreign languages


- By assigning available, performing, and trained hospitality counselors;
- By providing documentation during the waiting period;
- By offering tools facilitating access to information for people with disabilities.


Provide accurate, complete and fast information in person, by phone or by correspondence


- By providing free tourist leaflets of the destination
- By multiplying the media of diffusion of the local tourist offer: leaflets, digital screens, website, social networks and an interactive terminal in service 7/7 and 24/24
- By providing a currency exchange desk and a reception office in Paris and the Ile de France region


Listening to customer satisfaction


- By collecting and taking care of your opinions and remarks
- By offering alternative solutions to any demands

Riding a bike in Versailles

In order to continue to offer you the best service, we have since 2014 the label "Accueil vélo" which identifies Versailles as a place adapted for the practice of cyclotourism. The reception also provides from appropriate services such as a bike itinerary, a kit "light" small damage ...

Limit our impact on the environment


On a daily basis, we are committed to limit our impact on the environment through the implementation of an eco-responsible policy. You can download our charter below: