As we want you to spend the best time in Versailles, we strive to offer you a service that meets your expectations and contributes to the improvement of all services offered on the destination.
Hospitality, our most important business
Welcome the visitor in a neat, comfortable, friendly and environmentally friendly space
- By offering a spacious reception area, heated or air conditioned according to the seasons;
- By facilitating access to all of our services by appropriate signage;
- By offering furniture to sit, to consult leaflets and enjoy free wifi access.
We guarantee a quality welcoming, adapted to each type of clientele, in at least three foreign languages
- By assigning available, performing, and trained hospitality counselors;
- By providing documentation during the waiting period;
- By offering tools facilitating access to information for people with disabilities.
Provide accurate, complete and fast information in person, by phone or by correspondence
- By providing free tourist leaflets of the destination
- By multiplying the media of diffusion of the local tourist offer: leaflets, digital screens, website, social networks and an interactive terminal in service 7/7 and 24/24
- By providing a currency exchange desk and a reception office in Paris and the Ile de France region
Listening to customer satisfaction
- By collecting and taking care of your opinions and remarks
- By offering alternative solutions to any demands
Riding a bike in Versailles
In order to continue to offer you the best service, we have since 2014 the label "Accueil vélo" which identifies Versailles as a place adapted for the practice of cyclotourism. The reception also provides from appropriate services such as a bike itinerary, a kit "light" small damage ...
Limit our impact on the environment
On a daily basis, we are committed to limit our impact on the environment through the implementation of an eco-responsible policy. You can download our charter below: